Data Analyst, TikTok Commerce Anti-Payment Fraud Solutions
Description
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Governance and Experience is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality. As the Anti-fraud product manager, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, after-sales and seller-creator affiliation.
Responsibilities:
- Apply investigational skills to monitor, audit, and analyze potential fraudulent cases and produce root cause analysis report with value-added risk mitigation suggestions
- Collaborate with product managers, data scientists, and the engineering team to evaluate the efficiency of existing tools, processes, and policies related to fraud management
- Understand the trends and intelligence of fraudulent activities in each local market and build intelligence systems to mitigate fraud
- Define key performance metrics and build detailed reporting models for effective tracking, reporting, and feedback on measures implemented
- Drive process implementation and improvement that streamlines determination of resellers, incentive abuse, and/or fake order evaluation
- Communicate findings and complex results to key stakeholders and manage timeline of mitigation projects
- Bachelor's degree or above with a background in Computer Science, Business Analytic, Math, Statistics, or related field
- Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets and able to derive the characteristics of different scenarios
- Comfortable in a matrix organization and driving cross-functional and cross-regional collaborations
- Strong attention to detail and ability to notice discrepancies in data
- Experience with SQL and analytical tools (SAS, R, Python) is a must
- Experience with AI and machine learning is a plus
- Familiarity with risk and fraud in Ecommerce fields is a strong plus
- Past experience working in SEA or EU market is highly preferred
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at [email protected]
Job Information
The base salary range for this position in the selected city is $90017 - $160444 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, 80% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.